Welcome to AirTravis (“AirTravis,” “we,” “our,” “us”) website (collectively, the “Site”). This Site is provided to assist customers in gathering travel information, checking the availability of flight tickets, making legitimate reservations, and transacting business with airline and travel suppliers. Any use of the Site beyond these purposes is strictly prohibited.

By accessing or using this Site—whether to review travel details, book flight tickets (through our online platform or via our customer support center), or for any other purpose—you agree to these Terms & Conditions. These Terms govern all travel reservations made with AirTravis. If you do not agree with any part of these Terms & Conditions, you must not use the Site or book travel services with us.

We reserve the right to modify these Terms & Conditions at any time without prior notice. Any updates take effect immediately upon posting. Your continued use of the Site after changes are made signifies your acceptance of the revised Terms & Conditions. We encourage you to review this page periodically for any updates.

All statements made in these Terms & Conditions apply to AirTravis, including its affiliates, subsidiaries, and parent companies, where applicable.

INTRODUCTION

BY ACCEPTING THESE TERMS, YOU AGREE TO THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER SET FORTH BELOW.

SAFE SHOPPING GUARANTEE

At AirTravis, we value your trust and are committed to protecting your personal information. We implement reasonable organizational, technical, and administrative measures to safeguard your data. However, no data transmission or storage system can be guaranteed to be 100% secure.

If you believe that your interaction with us is no longer secure (for example, if you suspect unauthorized access to your account), please contact our customer service team immediately at or customerservice@airtravis.com. We will promptly address your concerns and take the necessary steps to protect your information.

IMPORTANT NOTICE

General Disclaimer

AirTravis does not act as a principal but facilitates flight ticket reservations by arranging services with third-party vendors, including but not limited to airlines, travel consolidators, and other service providers (each a “Travel Supplier”). AirTravis provides access to these travel services solely as an intermediary and does not control the operations or policies of Travel Suppliers.

By using this Site, you acknowledge that the flight ticket prices offered by AirTravis are a result of negotiations between AirTravis and Travel Suppliers, which may include fees, taxes, and other charges. When booking a flight ticket through this Site, you authorize AirTravis to enter a contract on your behalf with Travel Suppliers for the total price displayed, including applicable charges.

AirTravis shall not be liable for any errors or inaccuracies on the Site or for the failure of any Travel Supplier, including airlines, to fulfill their services. AirTravis does not endorse, guarantee, or assume responsibility for any products or services offered by third-party Travel Suppliers, nor does it guarantee reimbursement in the event of a Travel Supplier’s financial insolvency or inability to provide the booked service. In such cases, your recourse for refunds or compensation shall be directly with the Travel Supplier or any applicable insurance coverage.

AirTravis is not responsible for any changes in flight schedules, cancellations, overbooking, rerouting, strikes, weather disruptions, or government-imposed restrictions affecting travel reservations. Additionally, AirTravis is not liable for discrepancies in pricing, airline ticket conditions, or travel product depictions provided by Travel Suppliers, including but not limited to images, amenities, ratings, and discount offers.

AirTravis does not control currency exchange rates and shall not be held liable for final currency conversions or fluctuations in pricing for international travel products and services. Prices quoted in local currency serve as guidelines and are not binding on AirTravis or the Travel Suppliers.

Once a travel reservation is confirmed and payment is made, it may be non-refundable or subject to cancellation penalties imposed by the respective Travel Supplier. Once a ticket has been issued, additional penalties may apply for cancellations or refunds. AirTravis does not control the printed price on airline tickets, and actual ticket prices may differ from the fare collected due to bulk fare pricing or airline-specific policies.

Discounts and promotional offers may vary based on multiple factors, including airline selection, travel class, destination, seasonality, advance booking period, and flight availability.

AirTravis does not guarantee, endorse, or validate third-party advertisements displayed on our Site.

By booking through AirTravis, a contract may be formed between you and a Travel Supplier, which may include additional Terms & Conditions beyond those outlined here. It is your responsibility to review and adhere to any Travel Supplier’s policies, including payment terms, cancellation policies, and rules governing ticket usage. Some Travel Suppliers may require a credit card or cash deposit upon check-in to cover incidental expenses, which is separate from the payment made to AirTravis for booking your flight ticket.

Violation of any Travel Supplier’s policies may result in the cancellation of your reservation, denial of service, forfeiture of paid amounts, and potential charges incurred by AirTravis due to such violations.

COMPASSION EXCEPTION POLICY (CEP)

At AirTravis, we understand that unforeseen circumstances can arise, and we aim to assist our customers during difficult times. Certain customers may be eligible for discounts on cancellation, refund, or ticket change service fees as outlined in our Compassion Exception Policy (CEP) below:

*Immediate family includes: spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews, whether biological, adoptive, step, in-law, domestic partner, foster, or ward/legal guardian.

Important Notes:

• The CEP applies only to AirTravis’ own service fees for cancellation, refund, or ticket changes.
• To request this benefit, customers must identify themselves and ask for the CEP when speaking to our customer service agents. This benefit is available only by phone.
• Customers may still be responsible for airline-imposed penalties and any fare difference. AirTravis does not control the policies of airlines or other travel service providers.

PRICE MATCH PROMISE

At AirTravis, we want you to be confident that you’re getting the best deal on your flight booking.

That’s why, if you find a lower price (including taxes and fees) for the exact same flight itinerary on a major competitor’s website within 24 hours of booking with us, we will either refund the difference or, if you prefer, cancel your booking for a full refund.

That’s our Price Match Promise (“PMP”).

Frequently Asked Questions (FAQs)

What does “the same itinerary” mean?

The same itinerary means that every detail of the booking must match, including:

• Airline(s)
• Flight number(s)
• Itinerary and date(s)
• Number of passengers
• Seat type (e.g., economy, business class, first class)

What does “offered and available for booking” mean?

It means that the lower-priced itinerary must be live and available for booking by the general public at the time you contact us. Our customer service representatives must be able to verify the fare on the competitor’s website.

What is a “major competitor”?

For the purposes of PMP, a major competitor includes well-known Indian and global online travel agencies (OTAs) such as:

• Expedia.in
• Makemytrip.com
• Goibibo.com
• Yatra.com
• Cleartrip.com
• Cheapoair.com
• Makemytrip.com

How do I request a Price Match?

To invoke the PMP, follow these steps:

1. Email us at sales@airtravis.com within 24 hours of booking.
2. Provide your AirTravis booking number and details of the lower-priced itinerary, including:
• Airline(s)
• Flight number(s)
• Itinerary and date(s)
• Number of passengers
• Seat type
3. Include proof, such as a screenshot or URL of the lower-priced itinerary from a competitor’s website.
4. Our team will verify the price match request. If eligible, you can choose to either:
• Receive a refund for the difference in fare while keeping your booking, OR
• Cancel your booking for a full refund.

Are there any exceptions?

Yes, the PMP does not apply to:

• Fares from membership-based or corporate discount websites.
• Group, charter, rewards program, incentive, meeting, convention, or consolidator fares.
• Discounted fares requiring coupons or promotions not available to the public.
• Military, student, government, tour operator, bulk, or vacation package fares.
• “Opaque” fares (where airline details are hidden until purchase).
• Auction or bidding-based fares.
• Pricing errors or technical glitches on competitor websites.

WAIVER

By using the AirTravis website (“Site”) and services, you irrevocably waive any claims against AirTravis, its subsidiaries, affiliates, officers, directors, managers, agents, contractors, and employees. You expressly agree that AirTravis shall not be held liable for:

• Any loss or damage to property, or injury to any person caused by the actions, negligence, or failure of any third-party travel supplier (including airlines, hotels, or other service providers).
• Any inconvenience, loss of enjoyment, mental distress, or similar issues arising from travel-related services.
• Any delayed departures, missed connections, changes in fares, schedules, or accommodations beyond AirTravis’ control.
• Any cancellation or double-booking of reservations or tickets by third-party suppliers.
• Any claims related to air travel or other transportation services booked through AirTravis.

For clarity, AirTravis assumes no liability for:

• Cancelled, missed, or delayed flights due to airline schedule changes.
• Changes in seat assignments, baggage policies, or onboard services by airlines.
• Errors in descriptions of travel services provided by third-party suppliers.

PROHIBITED ACTIVITIES

You agree that the booking services provided by AirTravis shall be used only to make legitimate reservations or purchases for yourself or another person for whom you are legally authorized to act. Any misuse or overuse of the booking services may result in restricted access to our services. Since AirTravis does not allow direct online booking, you must place your booking request through phone call or email. Tickets will only be issued upon confirmation of payment. Any attempt to bypass this process is strictly prohibited.

You agree not to access, monitor, or copy any content or information on our website using automated means such as robots, spiders, scrapers, or other similar tools without our written permission. You must not bypass any security measures implemented on our website to prevent unauthorized access.

Additionally, you agree not to:

• Modify, reproduce, distribute, transmit, display, perform, publish, license, create derivative works from, or sell any information, content, software, or services obtained from AirTravis.
• Frame, mirror, or replicate any part of our website.
• Use any device, software, or routine that may interfere with the normal operation of our website.
• Introduce viruses, trojans, worms, logic bombs, or any other malicious or harmful material.
• Attempt unauthorized access to our website, servers, or databases.
• Engage in any activity that imposes an unreasonable burden on our infrastructure.
• Impersonate or misrepresent your affiliation with any individual or entity.
• Collect or store personally identifiable information from other users without their consent.
• Engage in fraudulent, misleading, or deceptive conduct.
• Violate any applicable law or regulation.

We reserve the right to investigate any violation of these Terms and take necessary actions, including reporting to law enforcement authorities. AirTravis also reserves the right to terminate your access to our services if you violate any of these prohibitions.

LIMITATION OF LIABILITY

AirTravis, along with its affiliates, subsidiaries, officers, directors, employees, agents, contractors, and any parties involved in the creation, production, or delivery of its services, shall not be liable for any incidental, special, exemplary, or consequential damages. This includes, but is not limited to, lost profits, loss of data, loss of goodwill, service interruptions, computer damage, system failures, or the cost of substitute services.

AirTravis shall not be held responsible for any damages arising from the use or inability to use its services. This limitation applies to claims based on warranty, contract, tort (including negligence), product liability, or any other legal theory, even if AirTravis has been advised of the possibility of such damages. Additionally, AirTravis is not liable for any errors, delays, or failures caused by third-party travel suppliers, including airlines, hotels, or payment processors.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In cases where such exclusions are not enforceable under applicable law, this limitation may not apply to you.

In no event shall AirTravis’ total liability for any claim exceed the total amount paid by you to AirTravis for the specific service in question.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless AirTravis, its affiliates, partners, joint ventures, suppliers, and their respective officers, directors, managers, employees, and agents from any claims, demands, recoveries, losses, damages, fines, penalties, or other expenses, including reasonable legal and accounting fees.

This indemnification applies to claims brought by you or on your behalf that exceed the liability limitations described above, provided such limitations are legally enforceable in your jurisdiction. It also applies to claims from third parties resulting from your breach of these Terms & Conditions, violation of any applicable law or third-party rights, or misuse of the AirTravis website or services.

RELEASE

If you have a dispute with any travel product or service supplier, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators, consolidators, vacation package providers, activities suppliers, traveler assist service providers, or insurance providers, you agree to release AirTravis, its affiliates, partners, joint ventures, and their respective officers, directors, managers, agents, and employees from any claims, demands, and damages—whether direct, indirect, incidental, or consequential—arising from or related to such disputes.

PRIVACY

The Global Entry Program (GEP) allows eligible Indian nationals expedited immigration clearance when traveling to the United States. As part of the application process, U.S. Customs and Border Protection (CBP) requires the collection of personal information for security and background checks. Providing this information is voluntary; however, failure to do so may result in denial of enrollment in the program. CBP may share this information with relevant law enforcement or intelligence agencies as permitted under U.S. law. For more details on GEP policies, please visit www.cbp.gov.

We also encourage you to review our Privacy Policy, which governs your use of this Site and outlines how we collect, store, and use your personal information. If you do not agree with how your data is processed or transferred, please refrain from using our services.

Protecting Your Security

To safeguard against unauthorized transactions, we may verify the name, address, and contact details you provide during booking against authorized third-party databases. By accepting these Terms & Conditions, you authorize us to conduct such verification checks. This process may involve sharing your personal details with a registered Credit Reference Agency, which may keep a record of this information. However, this verification is strictly for identity confirmation and does not affect your credit score in any way.

All personal data is securely processed in compliance with Indian data protection laws, including the Digital Personal Data Protection Act (DPDPA), 2023, to ensure the highest standards of privacy and security.

SITE USAGE AND TICKET PURCHASE

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and use our services in accordance with these Terms & Conditions. If you are booking travel reservations for another person, you agree to inform them of these Terms & Conditions, including all applicable rules and restrictions. You agree to be financially responsible for all bookings made under your name.

AirTravis does not offer direct online booking through the website. All bookings must be made exclusively via phone or email. Tickets will only be issued after payment confirmation. You understand that attempting to make a reservation through any unauthorized means is strictly prohibited.

Whenever you use any feature on our website that allows you to submit information or interact with AirTravis, you must comply with applicable laws and internet etiquette. Any material you submit will be considered non-confidential and non-proprietary, and AirTravis reserves the right to use, copy, store, distribute, or disclose such material.

We reserve the right to deny access to our services, cancel bookings, or terminate accounts if we find any misuse of our platform or violation of these Terms & Conditions.

RESOLUTION OF DISPUTES: GOVERNING LAW

These Terms and any disputes arising from them will be governed by the laws of India, without reference to conflict of law principles. This User Agreement and your use of the Site are governed by and construed in accordance with the laws of India, and the Parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Delhi.

GENERAL TERMS

These Terms, along with our User Agreement, Terms of Use, Privacy Policy, and Code of Conduct, form the entire agreement between AirTravis and you regarding our services and content. They override any previous oral or written agreements between us. If any provision of these Terms is found to be invalid or unenforceable, it will still be enforced to the maximum extent possible, and the remaining provisions will continue to be valid.

You cannot transfer or assign these Terms to another party without AirTravis’ prior written consent. Any attempt to do so will be considered void. However, AirTravis reserves the right to transfer or assign these Terms without restriction. These Terms will be binding on both parties, their successors, and permitted assigns.

Any official notices or updates to these Terms will be communicated either via email or by posting on our website. Notices sent by email will be considered received on the date they are sent.

Failure to enforce any provision of these Terms does not waive our right to enforce it later. Any waiver of rights must be in writing and signed by an authorized representative of AirTravis. Additionally, exercising any rights under these Terms does not limit the ability to pursue other legal remedies.

BOOKING PROCESS

Definitions

To ensure clarity, the following terms apply:

• Service Element – A standalone product or service available for booking, such as a flight, hotel, or car rental.
• Travel Supplier – A third-party provider of one or more Service Elements (e.g., airlines, hotels, or car rental companies). AirTravis acts as a facilitator and does not operate as a principal service provider.
• Booking – The process of negotiating and securing a Service Element from a Travel Supplier through AirTravis. A booking is confirmed only upon full payment and acceptance.

Booking Procedure

1. Request & Quotation – Customers inquire about flights via phone or email, and AirTravis provides availability and pricing details.
2. Payment Confirmation – A booking is confirmed only after full payment is received. Prices are subject to change until the payment is completed.
3. Ticket Issuance – Once payment is verified, the ticket is issued, and a confirmation email with ticket details is sent to the customer.
4. Final Contract – The contract is formed between the customer and the Travel Supplier (e.g., airline) when the ticket is issued.

Pricing, Taxes/Fees, and Payment

• The total ticket price includes applicable taxes and fees unless otherwise specified. However, additional airline-imposed charges (e.g., fuel surcharges, baggage fees, seat selection, or other service fees) may apply and must be paid directly to the airline at check-in.
• Prices do not cover optional services like travel insurance, rental car add-ons, hotel incidentals (such as phone usage or energy surcharges), or other non-included charges. Customers must settle these fees directly with the respective Travel Supplier.
• Payment must be made in full using a valid credit or debit card at the time of booking. AirTravis accepts all major credit and debit cards with a verifiable billing address.
• Customers authorize AirTravis and its authorized third-party payment processors to charge the provided card for the total booking amount.
• If AirTravis cannot verify the payment before the travel date, the booking may be canceled.

Important Booking Terms

• Non-Transferable & Non-Refundable – Bookings cannot be transferred to another individual, and refunds depend on the airline’s policies.
• Travel Documents – A valid government-issued ID is required for domestic travel, and a passport/visa is mandatory for international travel. Customers must ensure compliance with all entry, exit, and transit requirements.
• Airline Policies Apply – Flight schedules, baggage rules, cancellations, and modifications are subject to airline terms.
• Fare Adjustments – If a pricing error occurs, AirTravis may cancel the booking or require the customer to pay the correct amount.

Liability & Customer Responsibilities

• AirTravis is not liable for denied boarding, missed flights, or penalties due to incorrect travel documents.
• Government-imposed entry/exit fees (if applicable) are the sole responsibility of the traveler.
• All passengers in a single booking must travel together on the same itinerary.

We reserve the right to modify the booking process at any time, and such changes will take effect immediately upon update. Customers are encouraged to review the latest terms before booking.

OUR FEES AND EXCEPTIONS

In addition to the costs and fees charged by each Travel Supplier, AirTravis may apply a service fee as outlined below. All service fees are charged on a per-passenger, per-ticket basis and are generally non-refundable.

1. SERVICE FEES

• Service fees will be converted to your local currency at the time of payment.
• Passenger types include: Adult, Child, Senior, Infant, Student, and Military.
• Transaction service fees are non-refundable, except for cancellations requested within 24 hours of booking.
• You will only be charged the final total amount as displayed at checkout.

2. SERVICE FEE EXCEPTIONS

Certain bookings may be subject to higher service fees:

• Vacation Package Bookings – Up to INR3000 per passenger
• Business & First-Class Airfares – Up to INR4000 per passenger
• Multi-City & Open-Jaw Trips – Up to INR3000 per passenger
• Cities with High Fraud Risk – Up to INR2500 per passenger
• Alternate Date & Nearby Airport Searches – Up to INR3500 per passenger
• Fusion Fares/Value Deals – Up to INR3000 per passenger
• Unaccompanied Minor Tickets – Up to INR3000 per passenger

3. CONTACT CENTER BOOKING FEES

Bookings made through our Contact Center may incur higher service fees compared to online bookings. These fees range from INR500 to INR3000 per passenger, with a maximum of INR1500 for Senior Citizens. Contact Center bookings may include premium package benefits.

IMPORTANT NOTE

• All service fees are subject to change without prior notice.
• The final total price at the time of booking is binding and will not be adjusted based on service fee changes.
• Please review your total final price carefully before confirming your booking.

OUR POST-TICKETING FEES

Post-ticketing service fees apply in addition to any airline-imposed charges. Fees are charged per passenger, per ticket, and are non-refundable unless otherwise specified.

Post-Ticketing Service Fees

Cancellation & Refunds (Beyond 24 Hours)

Changes to Existing Tickets (Exchange)

GENARAL RULES AND CONDITONS

Fare Restrictions and Rules

1. Cancellations and Refunds

• Before departure: Not permitted.
• After departure: Not permitted.

2. Exchanges

• Before departure: Not permitted.
• After departure: Not permitted.

?? Important:

• All confirmed tickets are non-reroutable and non-transferable.
• If fare rules allow refunds and/or exchanges, fee will apply in addition to airline-imposed penalties. As mentioned above
• Reservations for refunds or exchanges must be canceled at least 24 hours before departure.
• No-show tickets cannot be refunded or exchanged.
• Cancellation of reservation does not automatically initiate a refund.

Refund and Exchange Guidelines

• After ticket issuance, all changes and refunds are subject to fare restrictions.
• Discounted fares generally have stricter rules and are often non-refundable and non-exchangeable.
• For more flexible ticket options, consult your agent before purchase.
• Airlines strictly enforce fare restrictions, and AirTravis cannot override airline policies.
• Airlines frequently update fares and seat availability, which may impact ticket pricing.

Baggage Information

• Airlines may charge additional baggage fees based on weight, size, and number of bags.
• Some airlines do not offer free baggage allowance.
• Baggage policies and fees vary by airline and can change anytime.
• Passengers should check directly with the airline for the most updated baggage policies.

Conditions

• Travel Insurance: AirTravis strongly recommends purchasing travel insurance.
• Flight Schedule Changes: Airlines may change flight times or numbers. Passengers must confirm flight details at least 72 hours before departure.
• Failure to Use a Reservation: If a passenger does not use a segment of their ticket, all future segments may be automatically canceled.
• Check-in Time:
• International Flights: Arrive at least 3 hours before departure.
• Connecting Flights: Ensure sufficient layover time for connections.
• Travel Documents:
• A valid passport is required for all international travel.
• Some countries may require a visa and/or health documents.
• Passengers are responsible for ensuring they have all necessary travel documents.
• Denied boarding due to missing documents is not the responsibility of AirTravis.
• Transportation & Accommodation: AirTravis does not provide transportation between airports or hotel accommodations.
• Once issued, tickets cannot be changed by AirTravis.
• Fare prices are only guaranteed upon ticket issuance.

Airlines Schedule Changes & Flight Cancellations

Airline Policy on Schedule Changes

All airlines have their own rules and policies regarding schedule changes, which are beyond our control.

Due to operational requirements, airlines may make changes to flight schedules, including:

• Flight number changes
• Time changes
• Routing changes
• Date changes
• Cancellations

Cancellations may occur when an airline stops or temporarily suspends services to certain destinations or on specific days of the week.

Reasons for Cancellations or Schedule Changes

• High travel seasons
• Low travel demand
• Airport terminal or gate changes
• Fuel price fluctuations
• Civil unrest
• Airline bankruptcy

AirTravis does not assume liability for canceled flights, missed flights, or flights that do not connect due to airline schedule changes.

Our Policy on Schedule Changes

• We make every attempt to notify customers of schedule changes.
• Passengers should always reconfirm flights within 72 hours of departure by contacting the airline.

Airline-Initiated Schedule Changes

Airlines may make involuntary schedule changes due to:

• Travel time adjustments
• Layover changes
• Travel date modifications
• Flight number or terminal changes

If your airline initiates a change to your itinerary, you will not be charged for change fees or fare differences.

Low-Cost Carriers (LCCs)

If you booked a flight with a Low-Cost Carrier (LCC) (e.g., IndiGo, AirAsia), please contact the airline directly for any changes.

If you booked a combination of two one-way tickets and one of them is operated by an LCC:

1. Contact the LCC to make changes.
2. After confirming changes with the LCC, contact AirTravis if further changes are needed for the non-LCC portion of your trip.

Full-Service Carriers

If a full-service airline makes schedule changes, we will work closely with them to offer a new flight option closest to your original itinerary.

• Some schedule changes require no action from you.
• In some cases, you may need to confirm new flight details with us or the airline.

Before Departure

• If an airline changes a flight within a 4-hour window, we will notify you via email.
• If we cannot reach you, our email will serve as final notice.
• Tickets will remain non-refundable for changes within 4 hours (unless specified otherwise by the airline).
• Certain ticket types may remain non-refundable even if the change exceeds 4 hours.

AirTravis is not liable for missed flights or connections due to airline schedule changes.

Day of Departure

• If you are already at the airport, speak with an airline agent at the check-in counter.
• Severe weather or operational issues at your destination or connection airports may cause disruptions.
• Always check the airline’s website and weather updates before departure.
• For urgent assistance, contact the airline directly on the day of travel.

Customer Responsibilities

Reconfirm flights with the airline 24 to 72 hours before departure (especially when already traveling).
Check your email regularly for flight updates.
Respond promptly to any schedule change notifications.

Customer Notification Process

• AirTravis will attempt to send at least 3 emails and make at least 1 phone call regarding schedule changes.
• If you do not contact us or the airline before departure, you may:
• Miss your flight
• Lose the value of your ticket
• Face travel delays of several days or weeks before an alternative flight is available

How We Assist You

Once you contact AirTravis:

• We will work with the airline to find a solution.
• If no suitable alternatives are available, a flight cancellation and refund may be processed (as per airline policy).
• If an airline cannot rebook a customer, we will request a refund on their behalf.

Final Note: If a flight is canceled, AirTravis will attempt to contact the airline, find alternative flights, and discuss refund options as per the airline’s policies.

Overbooking of Flights

Airlines may overbook flights, meaning there is a small chance that a seat may not be available even if you have a confirmed reservation.

Airline Policy on Overbooking

Each airline has its own policies for handling overbooked flights. These rules are outlined in the airline’s Contract of Carriage.

If you are affected by overbooking:

• Airlines may offer compensation (such as vouchers or alternative flights).
• Passengers may be asked to voluntarily give up their seats in exchange for compensation.
• If denied boarding involuntarily, the airline may provide alternative travel options or a refund (as per their policy).

What You Should Do

• Check the airline’s overbooking policy before your trip.
• Arrive early at the airport to reduce the risk of being denied boarding.
• If you are involuntarily bumped, request details about compensation and rebooking options.

For further assistance, contact the airline directly or reach out to AirTravis.

Unaccompanied Minor Policy

Each airline has its own policies regarding unaccompanied minors traveling without an adult. These policies may vary, including age requirements, flight restrictions, and additional fees.

Important Guidelines:

Age Restrictions: The definition of an “unaccompanied minor” varies by airline. Check directly with the airline for specific age policies.
Flight Restrictions: Some airlines may only allow unaccompanied minors on non-stop flights and may prohibit them from traveling alone on connecting flights.
Group Travel: Anyone under 18 years of age is not considered an adult when traveling with other minors.
Additional Fees: Many airlines charge a service fee for unaccompanied minors, which must be paid at check-in.

What You Need to Do:

Contact the airline before booking to confirm their unaccompanied minor policies, restrictions, and fees.
Ensure the minor has all required travel documents and meets the airline’s requirements.
Arrange for drop-off and pick-up by an authorized adult as per airline policies.

For more information, contact the airline directly or reach out to AirTravis for assistance.

Visa and Entry Requirements

It is the passenger’s responsibility to verify and obtain the necessary travel documents (transit visa, entry visa, or other required permits) for all destinations and transit points.

Important Guidelines:

Check visa requirements for your destination and any transit countries before booking your flight.
Consult official sources, such as the embassy/consulate of the country you are visiting or transiting through.
Reliable travel information can be found at www.travel.state.gov or through your country’s government travel advisory.
Travel restrictions and visa policies may change, so always verify with the relevant authorities before departure.

AirTravis Disclaimer:

AirTravis does not guarantee entry to any country and is not responsible for denied boarding due to improper travel documents.
Our agents may provide general guidance, but passengers must verify all information with the official government sources.

Failure to obtain the correct travel documents may result in denied boarding, deportation, or financial penalties. Passengers are fully responsible for any consequences arising from incomplete or incorrect documentation.

For further assistance, please contact the airline or the relevant embassy/consulate.

General Restrictions

Flight Confirmation: Passengers must confirm their flights directly with the airline, as schedules are subject to change. It is the passenger’s responsibility to follow airline check-in rules.

Upgrades & Standby: In most cases, upgrades and standby options are not permitted. Any such requests are strictly subject to the airline’s policies.

Frequent Flyer Miles: Many discounted tickets booked through AirTravis may not be eligible for frequent flyer mileage accrual. Passengers should check directly with the airline regarding mileage benefits.

Seat Requests:

• Seat requests will be forwarded to the airline but cannot be guaranteed.
• For special assistance (e.g., wheelchair services, stretcher assistance), please contact the airline directly.

Restricted Destinations: AirTravis reserves the right to cancel bookings for destinations restricted or embargoed under Indian government regulations.

Departure Taxes: Some international destinations (such as the UK, Mexico, and the Caribbean) may charge an additional departure or airport tax. These fees are not included in the ticket cost and must be paid directly at the airport.

For further details, please check with the respective airline or government authorities before traveling.

Human Error Policy

At AirTravis, we strive for accuracy in all bookings. However, in the event that an AirTravis agent makes an error during the booking process, we will make reasonable attempts to rectify the mistake at the time of occurrence.

Compensation Policy:
If the error is confirmed as an AirTravis mistake, we will:

• Refund up to the full service fees collected by AirTravis for that booking.
• Provide a ?4,000 discount coupon for use on future bookings within 12 months.

Notification Requirement:

• Passengers must notify AirTravis within 24 hours of receiving the itinerary.
• Beyond this 24-hour period, AirTravis will not be responsible for errors.

For any concerns, please contact our customer support team immediately upon noticing an issue.

Itinerary Re-Confirmation Policy

At AirTravis, it is the traveler’s responsibility to review and reconfirm all details of their itinerary, including:

• Passenger names (as per passport/government ID)
• Dates of travel
• Flight numbers & airlines
• Routing (including airport changes, if applicable)

Discrepancy Notification

If you find any discrepancies in your itinerary:

• Contact AirTravis customer service within 4 hours of completing your booking.
• If we do not receive a notification within 4 hours, we will assume that the itinerary is acceptable to you, and AirTravis will not be liable for any discrepancies thereafter.

Important Reminder

• Please review and save your itinerary after booking.
• For any changes after this period, airline rules and fare conditions will apply.

For assistance, please contact our AirTravis support team immediately.